SHIPPING AND RETURNS

We ship worldwide with Correos express, Zeleris, UPS.

Every capsule is made to order so the shipping process starts between 10 and 15 days after the closing of the pre-sale. The date will be communicated in each collection.

Please, use the listing below to check rates and estimated delivery times. 

*Due to the situation caused by Covid19, delivery times may be a little longer.

SPAIN

Peninsula and Baleares

Shipping with Correos, Free shipping

Estimated time of arrival: 2-8 working days

U.K

Shipping from with Correos, Zeleris OR UPS: 10€

Estimated time of arrival: 2-8 working days 

Shipping price does not include duty or custom charges that may be incurred on shipment to countries outside the European Union. The brand will not be responsible for these expenses.

EUROPE 

Shipping from with Correos, Zeleris or UPS: 7€

Estimated time of arrival: 2-8 working days

AMÉRICA

Shipping from with Zeleris: 12 €

Estimated time of arrival: 2-8 working days 

Shipping price does not include duty or custom charges that may be incurred on shipment to countries outside the European Union. The brand will not be responsible for these expenses.

ASIA & OCEANIA

Shipping from with Zeleris: 15€

Estimated time of arrival: 2-8 working days 

Shipping price does not include duty or custom charges that may be incurred on shipment to countries outside the European Union. The brand will not be responsible for these expenses.

If the country of destination cannot be found in the attached table, consult our Customer Service at info@nrd.world to check the fee.

Return and exchange policy

As we made-to-order exclusively for each client, exchanges are accepted only in pieces that have manufacturing defects, or fabric faults. These exchanges can be made for the same product only. We also cannot accept returns on limited release products, custom pieces, sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges must be authorized by NRD. If you would like to exchange an item from your order, please email info@nrd.world to begin a Exchange Authorization with “Order #XXX”  in the subject line. This must be requested within 7 days of receipt of your order and items must be in the same condition that you received it, unworn or unused, free of damage, with its original packaging to be eligible. You’ll also need the receipt or proof of purchase.  

You can always contact us for any return questions at info@nrd.world.

Once you have received your Exchange Authorization, please  follow these steps:

1. Send an email to info@nrd.world with your order number, the reference you want to send back and the reason, with images of the garment attached.

2. Once the return is accepted, you will receive an email with the information to send back the item.

3. Shipping costs are to be paid by the buyer.

As we made-to-order, getting the new piece can take some time. Both shipping costs are to be paid by the buyer.